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Home > Success Center > Network Performance Monitor (NPM) > Manage Accounts page returns empty page

Manage Accounts page returns empty page

Created by Norsolihati Selamat, last modified by Steven Bansil_ret on Jul 18, 2016

Views: 13 Votes: 0 Revisions: 4

Updated: July 18, 2016


This article describes the issue when you are unable to add or edit users in Settings - Manage Account and you receive the following error:

ERROR ASP.global_asax - Application_Error(25fa8bd1c1d749b69ff796a9e69c2bba)
System.Web.HttpCompileException (0x80004005): c:\inetpub\SolarWinds\Orion\Admin\Accounts\EditAccount.aspx.cs(54): error CS1061: 'ProfileCommon' does not contain a definition for 'DisableSessionTimeout' and no extension method 'DisableSessionTimeout' accepting a first argument of type 'ProfileCommon' could be found (are you missing a using directive or an assembly reference?)
   at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.UI.PageHandlerFactory.GetHandler(HttpContext context, String requestType, String virtualPath, String path)
   at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)



NPM version 11.0


Cause of this issue is currently unknown and is being investigated.


Recreate the Orion website. See the following link below:




Last modified
22:57, 17 Jul 2016