Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Manage Accounts page returns empty page

Manage Accounts page returns empty page

Created by Norsolihati Selamat, last modified by Steven Bansil_ret on Jul 18, 2016

Views: 13 Votes: 0 Revisions: 4

Updated: July 18, 2016

Overview

This article describes the issue when you are unable to add or edit users in Settings - Manage Account and you receive the following error:

ERROR ASP.global_asax - Application_Error(25fa8bd1c1d749b69ff796a9e69c2bba)
System.Web.HttpCompileException (0x80004005): c:\inetpub\SolarWinds\Orion\Admin\Accounts\EditAccount.aspx.cs(54): error CS1061: 'ProfileCommon' does not contain a definition for 'DisableSessionTimeout' and no extension method 'DisableSessionTimeout' accepting a first argument of type 'ProfileCommon' could be found (are you missing a using directive or an assembly reference?)
   at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.UI.PageHandlerFactory.GetHandler(HttpContext context, String requestType, String virtualPath, String path)
   at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

 

Environment

NPM version 11.0

Cause 

Cause of this issue is currently unknown and is being investigated.

Resolution

Recreate the Orion website. See the following link below: 

https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Rebuild_the_Orion_Website

 

 

 

Last modified
22:57, 17 Jul 2016

Tags

Classifications

Public