Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Login failure. User name and/or password incorrect

Login failure. User name and/or password incorrect

Created by Leif Amland, last modified by MindTouch on Jun 23, 2016

Views: 2,446 Votes: 0 Revisions: 5

Overview

The following error message appears when trying to access the Web Console using the default admin password.

Login failure. User name and/or password incorrect.>

Environment

All NPM​ versions

Cause 

The username and/or password is incorrect.

Resolution

Open SQL Management Studio and reset the admin password.

See the Reset Orion NPM Admin Password article for more information on how to reset the default admin password.

 

 

Last modified
22:38, 22 Jun 2016

Tags

Classifications

Public