Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > List Resources and F5 resources does not load after upgrading to NPM 12

List Resources and F5 resources does not load after upgrading to NPM 12

Updated November 29, 2016

Overview

After upgrading to NPM 12, List Resources fails to load (it just spins and never loads any objects in a tree), and the F5 resources on the network tab of the node details pages will not any information despite other resources loading fine; they also just spin with a "Loading" message.

Environment

NPM 12.0 or later

Cause 

In some cases, the F5 web service is missing and this is the reason why the Network tab fails to load.

Resolution

  1. On all Orion web servers, confirm if the F5 service is properly deployed. The file below should be present if it is.
    C:\InetPub\SolarWinds\Orion\F5\Services\F5ChartData.asmx

  2. If the file/service is really missing, run the Configuration Wizard (start > All Programs > Solarwinds Orion >  Configuration and Discovery). Select Website option box and see if the issue is resolved after the wizard completes.

 

Last modified

Tags

Classifications

Public