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This article provides brief information and steps to resolve the issue when the license appears as Evaluation expired after moving Orion products to a new VM.
Deactivated the licenses from the old server which had the products installed.
Changed the name of the old server, and gave the new Virtual Machine the old server name and IP address.
Installed the products onto a new Virtual Machine as Evaluation.
Activated the license on the new Virtual Machine.
License now appear on the web console as Evaluation and Expired.
License manager shows that all licenses are full and up to date.
The services were not turned off in the old machine or were the products fully uninstalled.
This issue should now be resolved
Note: Deactivating the licenses in the old machine, and changing the name and ip address is not enough. The user should make sure that the Orion products are either uninstalled from the old machine, or that all the Orion services have been disabled in a way that they wont automatically enable again.
If the issue persists, please contact SolarWinds Technical Support.