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Home > Success Center > Network Performance Monitor (NPM) > License details page shows all licenses as Eval Expired

License details page shows all licenses as Eval Expired

Created by William Muhle, last modified by MindTouch on Jun 23, 2016

Views: 196 Votes: 1 Revisions: 3

Overview

This article describes the issue where within the website, the license details page shows all of your licenses as being Evaluation Expired.  

 

In addition to that, looking in the Orion web log, you see the following error when you access the page:

WARN  SolarWinds.Orion.Core.Common.RemoteFeatureManager - There appear to be multiple (2) primary polling engines. The first one will be used.

Environment

All versions of Orion products 

Cause 

This issue occurs when multiple polling engines within the database are listed as the Primary.

Resolution

 Delete the Primary polling engine from the database that should not be there. You can do this via the following SQL statement:

 

DELETE FROM AllEngines

WHERE EngineID ='XXXX'

 

Replace XXXX with the EngineID of the polling engine that should not be there.

 

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