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Home > Success Center > Network Performance Monitor (NPM) > Lavasoft Web Companion breaks Orion

Lavasoft Web Companion breaks Orion

Created by Andy Ng, last modified by Eric Bryant on Jan 04, 2017

Views: 69 Votes: 3 Revisions: 9

Overview

This article provides brief information and a resolution when the Lavasoft Web Companion breaks Orion. 

The following symptoms are seen:

  • BusinesslayeHost.log reflects that it is waiting for SWISv2 to start.
  • A error appears:
    WARN  SolarWinds.Orion.Core.Common.ServiceHelper - Waiting for SWIS v2.0 start. Attempt 2, exception message: "The open operation did not complete within the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout.

  • Log for SWISv2, Orion.InformationService.log appears to be running fine and no symptoms of non responsiveness.

  • Configuration wizard may also fail with:

    Website configuration failed: - Connection to SolarWinds Information Service did not succeed.  Last error:  The socket connection was aborted.  This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue.  Local socket timeout was '##:##:##:#######' Despite this message, Information Services are up and there are no relevant errors in the Information Services logs 

Environment

  • All Orion Core products 

 

 

Cause

Any of the following causes the issue: 

  • Installation of some applications sometimes introduce free applications, for example, anti-malware.
  • Lavasoft Web Companion is one of those anti-malware that blocks traffic within the Orion server (if installed in that location).
  • This product block ports within the server that will cease functionality of the applications.

 

Resolution

Uninstall or disable Lavasoft Web Companion.

 

You can also reference this article for additional information.

 

 

 

Last modified
11:30, 4 Jan 2017

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