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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Your license activation failed on an offline additional polling engine

Your license activation failed on an offline additional polling engine

Updated September 16, 2016

Overview

This article addresses the issue where License Manager fails to activate a .lic file on an offline additional polling engine and displays the following error:

Your license activation failed.

The license you provided cannot be activated.

License Manager failed to install the license either because the Activation Key applies to a different SolarWinds product or the machine key relates to a different machine.

The following errors also appear when you click View Log in the SolarWinds License Manager:

  • ERROR SolarWinds.Licensing.Framework.Diagnostic.Logger - Serial number is possibly for another computer
  • ERROR SolarWinds.Licensing.Framework.Diagnostic.Logger - License Manager failed to install the license either because the Activation Key applies to a different SolarWinds product or the machine key relates to a different machine.

Environment

  • All Orion Platform versions
  • Additional polling engine

Cause 

This error indicates that the Unique Machine Identification (UMID) copied is incorrect.

Resolution

  1. Click Start > All Programs > SolarWinds Orion > Advanced Features > SolarWinds License Manager.
  2. Select This server does not have internet access. Guide me through offline, manual activation.
  3. Select Activate
  4. Click Copy Unique Machine ID to get it copied to clipboard.
  5. Activate licenses with License Manager.

 

 

 

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