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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Unexpected Website Error. Object reference not set to an instance of an object

Unexpected Website Error. Object reference not set to an instance of an object

Created by Malik Haider, last modified by MindTouch on Jun 23, 2016

Views: 2,302 Votes: 0 Revisions: 7

Overview

The following error is received while creating Custom object resource for VNQM / IPSLA.

 

Unexpected Website Error

Object reference not set to an instance of an object

 

2016-01-26 15:05:36,486 [1] ERROR SolarWinds.Orion.Core.Common.ChannelProxy`1 - Factory failed to create Channel: System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.Orion.Core.Common.InformationService.SwisProxyFactory.Create()
   at SolarWinds.Orion.Core.Common.ChannelProxy`1.CallMethodWithSharedChannel[TResult](Func`2 fnc)
2016-01-26 15:05:36,486 [1] ERROR SolarWinds.Reporting.Impl.Data.Transform.DataTransformRepository - Exception experienced attempting to register transformer: 'orion.transformer.status.shortdescription'
System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.Orion.Core.Common.InformationService.SwisProxyFactory.Create()
   at SolarWinds.Orion.Core.Common.ChannelProxy`1.CallMethodWithSharedChannel[TResult](Func`2 fnc)
   at SolarWinds.Orion.Core.Common.ChannelProxy`1.Invoke[TResult](Func`2 fnc, ChannelProxyBehavior behavior, String methodName)
   at SolarWinds.Orion.Core.Common.ChannelProxy`1.Invoke[TResult](Func`2 fnc, ChannelProxyBehavior behavior)
   at SolarWinds.Orion.Core.Common.ChannelProxy`1.Invoke[TResult](Func`2 fnc)
   at SolarWinds.Orion.Core.Common.InformationService.InformationServiceProxy.Query(String query, IDictionary`2 parameters)
   at SolarWinds.Orion.Core.Common.InformationService.InformationServiceProxy.Query(String query)
   at SolarWinds.Orion.Core.Reporting.EnumSwisQuery.QueryConfigData(String query)
   at SolarWinds.Orion.Core.Reporting.EnumSwisQuery.Init(XElement config)
   at SolarWinds.Orion.Core.Reporting.EnumSwisQuery.Init(DataTransformer transformer)
   at SolarWinds.Reporting.Impl.Data.Transform.DataTransformRepository.Load(DataTransformer item)
   at SolarWinds.Reporting.Impl.Data.Transform.DataTransformRepository.Register(DataTransformer item)
2016-01-26 15:05:36,501 [1] ERROR SolarWinds.InformationService.Contract2.InfoServiceProxy - An error occured opening a connection to the orion communication service.
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.tcp://localhost:17777/SolarWinds/InformationService/v3/Orion/certificate that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

Server stack trace: 
   at System.ServiceModel.Channels.ConnectionUpgradeHelper.DecodeFramingFault(ClientFramingDecoder decoder, IConnection connection, Uri via, String contentType, TimeoutHelper& timeoutHelper)
   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper& timeoutHelper)
   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper)
   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open()

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at System.ServiceModel.ICommunicationObject.Open()
   at SolarWinds.InformationService.Contract2.InfoServiceProxy.Open()
2016-01-26 15:05:36,501 [1] ERROR SolarWinds.Orion.Core.Common.ChannelProxy`1 - Factory failed to create Channel: System.NullReferenceException: Object reference not set to an instance of an object.

Environment

  • NPM 11.5.2 
  • VOIP 4.2.2 

Cause 

This is known issue within this version.

Resolution

  • Install VNQM 4.2 HotFix 1.
  • Upgrade to VNQM 4.2.2.
Last modified

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Public