Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register for your free eCourse.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Unable to view the worldwide map

Unable to view the worldwide map

Updated March 27, 2017


The worldwide map resource is no longer visible on the Web Console.


All NPM versions 


This occurs when access is blocked to MapQuest (© 2016 MapQuest, Inc., available at, obtained on January 16, 2017).


Make an exception in your firewall or proxy rules for MapQuest and add the following sites and IP addresses to your whitelist:

These IP addresses must coexist with any previous MapQuest IP addresses in your whitelist until June 19, 2017.


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.



Last modified