Submit a ticketCall us

AnnouncementsFace your biggest database issues head-on

Our new eCourse helps you navigate SQL Server performance blocks by teaching you how to recognize and deal with the three DBA Disruptors: Performance Hog, Blame Shifter, and Query Blocker. Register today to learn how to defend your environment and fend off menacing disruptions.

Register for your free eCourse.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Unable to update Network Atlas map on the Web Console

Unable to update Network Atlas map on the Web Console

Updated April 12, 2017

Overview

This article provides steps to resolve the issue when you are unable to update Network Atlas after reloading a map on the Web Console. 

 

Environment

  • Orion Platform products
  • Network Atlas 1.16.20.0

Cause 

You are running on a failed version of Network Atlas 1.16.20.0.

Resolution

  1. Download and install Network Atlas hotfix 1.
  2. Restart all Orion services from the Orion Service Manager.
  3. Verify that the hotfix was installed successfully. 
    1. Go to the Control Panel > Programs and Features.
    2. Verify that your Network Atlas version is 1.16.39.0.
    3. Check that the SolarWinds.MapEngine.dll assembly version matches your product.
    4. If the versions do not match, copy the following assemblies from your Network Atlas installation folder ( usually C:\Program Files (x86)\SolarWinds\Orion\Network Atlas ) to C:\inetpub\SolarWinds\bin:
      • SolarWinds.MapEngine.dll
      • SolarWinds.MapStudio.Common.dll
      • SolarWinds.MapStudio.Strings.dll
      • SolarWinds.MapStudio.Web.dll

 

 

 

Last modified

Tags

Classifications

Public