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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Unable to uninstall additional polling engine

Unable to uninstall additional polling engine

Created by Brian Collins, last modified by MindTouch on Jun 23, 2016

Views: 923 Votes: 0 Revisions: 3

Overview

This article describes the issue when updating the additional polling engine and it fails with the following error message: 

The feature you are trying to use is on a network resource that is unavailable.
 

Environment

NPM version 11.x

Cause 

The specific cause is unknown but it is most likely that the issue is due to lack of drive space. 

Resolution

  1. Download the installed version of NPM Additional Poller.
  2. Run installer but don't install.
  3. Inside %temp% locate CoreInstaller.msi, kill task installer process leaving .msi on file system.
  4. Right-click on CoreInstaller.msi, and then select uninstall.

 

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