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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Unable to create new custom properties

Unable to create new custom properties

Created by Malik Haider, last modified by John Wallace on Jun 22, 2018

Views: 323 Votes: 0 Revisions: 8

Updated July 26, 2017

Overview

Unable to create new custom properties.

 

Orion intermittently fails to create new custom properties and also not assigning in a correct way. 

 

You can see the icon stuck just spinning when trying to create one, it can just hang there and occasionally time out completely.

Environment

NPM 11.0 and later

Resolution

  1. We have found cases before NPM 12.0 and above where subscriptions filled up and this was the root cause. To check and resolve please follow this article here.
  2. For other cases, we found performance issues on the Microsoft SQL server side and \ or suffered from an orion database performance issue that in turn caused alot blocking, suspended processes and deadlocks that prevented orion information service from a successful issuing a Create or Alter statement to the custom property tables on the orion database. To check and resolve please first ensure you have a decent dedicated sql server environment as recommended here and then troubleshoot it with your DBA \ Server admin, following useful article here to identify root cause.
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