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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Unable to add Palo Alto firewall to Orion using SNMP

Unable to add Palo Alto firewall to Orion using SNMP

Created by Gary O'Donovan, last modified by Caroline Juszczak on Feb 23, 2018

Views: 4,228 Votes: 0 Revisions: 5

Overview

The SNMP test fails when trying to add Palo Alto Firewall node to Orion.

Environment

All NPM versions

Cause 

  1. The SNMP service on the Palo Alto firewall is not enabled.
  2. A firewall is blocking the connection between the device and Orion.
  3. The device is not configured correctly.

See How to Configure SNMPv2 on the Palo Alto Networks Firewall for more information.

Resolution

  1. Confirm that Orion can ping the device . Login to the Orion application server and ping the device.
  2. Run an SNMP Walk on the device.
  3. If you receive a time out message, it means that Orion cannot communicate with the device and that the device may be rejecting Orion SNMP queries.
  4. Run a Wireshark trace to confirm this.

 

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