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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Troubleshoot Missing BGP/Whois/Contact Information

Troubleshoot Missing BGP/Whois/Contact Information

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Created by Melanie Boyd, last modified by Michael Almadova on Oct 11, 2016

Views: 1,250 Votes: 1 Revisions: 9

Updated July 23, 2016


Follow the steps below to verify that your environment is properly configured to support the retrieval of BGP/Whois information. If no BGP is displayed when highlighting the nodes this is a known issue with NPM 12.0 and was fixed in NPM 12.0.1. This will also generate multiple errors in the Netpath logs. 


  • NPM 12 and later


  1. Add NetPath probes for the following sites corresponding to the geographic region of the Orion server to verify that the Orion Server has access to the appropriate server. If NetPath shows the two sites added as being OK, move to step 2.
    Region Hostname Port

    © 2016 Internet Corporation For Assigned Names and Numbers, obtained on June 24, 2016.

    North America

    © Copyright 1997 - 2015  American Registry for Internet Numbers, obtained on June 24, 2016.


    © 1992-2016 the Réseaux IP Européens Network Coordination Centre RIPE NCC, obtained on June 24, 2016.

    Latin America

    © 2016 Internet Corporation For Assigned Names and Numbers, obtained on June 24, 2016.


    © 2005 - 2016 AFRINIC, obtained on June 24, 2016.


    © 2016 APNIC, obtained on June 24, 2016.

  2. Download the WHOIS (© CBS Interactive Inc., obtained on June 24, 2016) query tool and verify that queries return data when run form the same server as Orion for the nodes that were not returning information within NetPath. If the tool does not return a query, then the issue is likely related to a firewall blocking the response. If the query is returned, proceed to Step 3.
  3. Enable the IsTwoPhaseEnabled option via in the Orion Advanced Configuration page http://<your server>/Orion/Admin/AdvancedConfiguration/Global.aspx. Try adding a new path to a different address to ensure that the new option is working. If this does not help, proceed to step 4.

  4. Enable Log Debugging and send logs to support.


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