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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > The SolarWinds Information Service is not responding to queries

The SolarWinds Information Service is not responding to queries

Updated September 25, 2018

Overview

Error: <error> The SolarWinds Information Service is not responding to queries, so Orion may not work correctly.

Environment

  • NPM
  • SAM
  • NCM
  • NTA
  • SRM
  • EOC
  • IPAM
  • UDT
  • VNQM

Cause 

Information Service may not be running or may need to be repaired.

Resolution

  1. Make sure the SolarWinds Information Service is running.
  2. Restart the SolarWinds Information Service.
  3. Repair the SolarWinds Information Service:
    a) Go to C:\ProgramData\SolarWinds\Installers
    b) Find the Information Service .msi, right-click, and choose repair
    c) After the repair, make sure the service is running.

 

 

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