Submit a ticketCall us

Training ClassSign up for Network Performance Monitor (NPM) and Scalability instructor-led classes

Attend our instructor-led classes, provided by SolarWinds® Academy, to discuss the more advanced monitoring mechanisms available in NPM as well as how to tune your equipment to optimize its polling capabilities. NPM classes offered:
NPM Custom Monitoring and Polling
Orion Platform Scalability

Reserve your seat.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > The License Type is listed as Unknown (the license could not be loaded)

The License Type is listed as Unknown (the license could not be loaded)

Table of contents

Updated August 1, 2016

Overview

The License Type may be unknown when you click Start > Programs > SolarWinds Orion > License Product.

 

Environment

Any product running on Orion Platform 2016.2, such as:

  • NPM 12.0.1
  • SAM 6.3

Detail

When you click Start > Programs > SolarWinds Orion > License Product, the license type is as Unknown (could not be loaded).

This is expected when your system clock is set forward in time or when your evaluation has expired.

 

If you have new licenses or are showing licenses activated for these servers, then contact Support.

 

 

Last modified

Tags

Classifications

Public