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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > The License Type is listed as Unknown (the license could not be loaded)

The License Type is listed as Unknown (the license could not be loaded)

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Updated August 1, 2016

Overview

The License Type may be unknown when you click Start > Programs > SolarWinds Orion > License Product.

 

Environment

Any product running on Orion Platform 2016.2, such as:

  • NPM 12.0.1
  • SAM 6.3

Detail

When you click Start > Programs > SolarWinds Orion > License Product, the license type is as Unknown (could not be loaded).

This is expected when your system clock is set forward in time or when your evaluation has expired.

 

If you have new licenses or are showing licenses activated for these servers, then contact Support.

 

 

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