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The Orion® Platform Instructor-led Classes
Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
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Configuring Orion alerts and reports
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This article discusses troubleshooting options for common ConnectNow issues.
Orion Network Atlas 1.2 and later
The following steps are recommended to confirm that a customer is correctly prepared to use the ConnectNow feature:
Q: "I upgraded to 10.0, added nodes to a map, then clicked ConnectNow. Nothing happened. Why not?"
A: This could be caused by many issues. See the following section, ConnectNow Issues and Resolutions.
Q: "How does Orion NPM gather topology data?"
A: Topology data is gathered from multiple sources. The two primary sources are the Bridge and ARP tables. See the following section, ConnectNow Issues and Resolutions.
Q: "ConnectNow displays two devices as connected, but they are not connected. Why do I see false connections?"
A: This is probably caused by a faulty ARP table. See the following section, ConnectNow Issues and Resolutions.
Q: "What do you mean when you say Solarwinds does not support Layer 3 connections? I have a Layer 3 switch that is showing connections."
A: Orion NPM discovers connections as they exist in the Bridge MIB.See the following section, ConnectNow Issues and Resolutions.
Q: "Using ARP and CDP, I can see device connections, but ConnectNow is not showing these connections."
A: For Orion NPM to discover device connections, corresponding MAC addresses must be listed in the Bridge MIB for the connected devices. See the following section, ConnectNow Issues and Resolutions.
Q: "I have two devices on the same subnet. Why does ConnectNow not connect them?"
A: ConnectNow only draws lines between devices that are directly connected on Layer 2. Devices may be on the same subnet, but, if they are not directly connected on Layer 2, Orion NPM will not discover a connection. To confirm if two devices are connected on Layer 2, see the following section, ConnectNow Issues and Resolutions.
Q: "When I drag a node to the map, and click ConnectNow, why doesn't ConnectNow also add the neighbor nodes to the map?"
A: We are aware of this limitation, and we are considering it for a future improvement. As a workaround, drag multiple nodes onto the map and then remove those that do not connect.
Q: "Does ConnectNow automatically update discovered connections?"
A: No. Topology data in Orion can be automatically updated by scheduling a discovery in Network Sonar. However, mapped connections are only updated to correspond with updated topology data when you click ConnectNow in Network Atlas. For more information about scheduling discoveries in Network Sonar, see "Network Discovery Using the Network Sonar Wizard" and "Managing Scheduled Discovery Results" in the SolarWinds Orion NPM Administrator Guide.
Q: "Will ConnectNow remove old links from my map?"
A: No. ConnectNow only adds links to your existing map.
Q: "Why does some of my topology change when I rerun a network discovery?"
A: Topology data is completely deleted and rewritten every time a network discovery runs. If an existing discovery profile is changed, old topology data discovered using the previous profile will not remain in the results set of the previous profile. For more information about Network Sonar Discovery, see "Network Discovery Using the Network Sonar Wizard" in the SolarWinds Orion NPM Administrator Guide.
Q: "If I manually added nodes in Orion, how do I get ConnectNow to work?"
A: Complete the following steps to use ConnectNow on manually added nodes:
Q: "Where in the database can I find my topology data?"
A: For more information about viewing topology data in the database, see the following section, ConnectNow Issues and Resolutions.
The following procedures provide general guidance for addressing ConnectNow issues.
s
how MAC-addr, show cam dyn, or similar.
error for either of these tables, verify that you are trying to read the correct table and that you are using the correct community string.