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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Syslog messages do not appear in the Syslog Viewer

Syslog messages do not appear in the Syslog Viewer

Created by Zaquan Henry, last modified by Malik Haider on Dec 05, 2018

Views: 760 Votes: 0 Revisions: 8

Overview

Syslog messages does not appear in the Syslog Viewer. However, the Syslog messages continue to load, even after using the discard rule. 

Environment

All NPM versions

Resolution

Check and make sure that your firewall settings is turned off. If it is and there are still issues, proceed with the following steps:

  1. Log in to your NPM system as an administrator.
  2. Click Start and select All Programs > SolarWinds Orion > Syslog and SNMP Traps > Syslog Viewer.
  3. Click File > Settings.
  4. Locate and open the rule for your Syslog messages.
  5. Create a new rule for your Syslog messages.
  6. Open the General tab.
  7. Select the Use Regular Expressions in this Rule checkbox.
  8. Save the rule. 
  9. Add the new rule to your rules list. 
  10. Disable a discard rule near the bottom if one exists

 

In few cases noticed the Syslog reuls created with different RTCN location caused the issue. 

Delete the old rules and recreate them again will help 

 

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