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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > SolarWinds server regularly crashes

SolarWinds server regularly crashes

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Overview

This article provides steps on how to troubleshoot when Orion SolarWinds server crashes regularly.

Environment

All versions NPM

Steps

Look for the following error and then do the procedure below:

 

Core.BusinessLayer.log

ERROR SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerPlugin - Error configuring Job Engine
System.ApplicationException: Could not reach JobScheduler service after 1 retries
   at SolarWinds.Orion.Core.BusinessLayer.JobScheduler.ExecuteJobSchedulerOperation[T](String operationName, JobSchedulerOperation`1 operation, Boolean retryOnError)
   at SolarWinds.Orion.Core.BusinessLayer.JobScheduler.ExecutionEngineExists(Uri executionEngineUri)
   at SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerPlugin.ConfigureJobEngine()

PollingController.log

ERROR SolarWinds.Collector.PollingController.JobSchedulerEventsService - Error removing job a7c62097-8f1c-4db1-828e-60f603858228.
System.TimeoutException: The request operation did not complete within the allotted timeout of 00:03:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: Request timed out after 00:03:00 while establishing a transport connection to net.pipe://localhost/solarwinds/jobengine/router. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: Cannot connect to endpoint 

 

1. Stop all Orion services.

2. Go to: C:\ProgramData\Solarwinds\Installers.

3. Uninstall and re-install the following (These 3 services are responsible for collecting data):

  • CollectorInstaller
  • JobEngine
  • JobEngine.v2

4. Start all Orion Services.

5. Restart IIS.

6. Run Configuration Wizard.

 

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