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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > SmartBundle poller or website installer error: Incompatible modules found

SmartBundle poller or website installer error: Incompatible modules found

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Updated  August 12, 2016


This article provides brief information on the following error when using a new SmartBundle additional website or poller installation package:

Incompatible modules found

The error message, however, does not state the version you need to be have. 



  • All NPM versions
  • Additional Polling Engine/Web Server/Orion High Availability install using the SmartBundle package


The following is a list of versions that need to be installed on the primary poller:

Note: Make sure that you are on the following versions at minimum before you attempt to use the additional poller/website installer.




  • NTA 4.2.1 must have HotFix 3 installed (build 2404)


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