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Service Now support limitations

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Created by Zaquan Henry, last modified by Jie Y Lee on Oct 04, 2018

Views: 1,658 Votes: 5 Revisions: 10

Overview

In NPM 11.5.3 and earlier versions, ServiceNow integration was not supported. NPM 12.0 and later support ServiceNow integration.

Environment

Network Performance Monitor

Detail

NPM 12.0 and later versions support ServiceNow integration. For more details, see Integrate an Orion Platform product with Service Now.

If you are using NPM 11.5.3 or an earlier version, consider upgrading NPM, or use other means of ServiceNow integration.

 

Note: The integration is only available to customers who have the full ServiceNow product.  The integration is not available to ServiceNow Express users. The integration only supports cloud-based ServiceNow instances only.

 

 

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