Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Service Now intergated alert does not update when alert is reset

Service Now intergated alert does not update when alert is reset


This article provides steps to resolve the issue when a Trigger action creates a Service Now incident. When the alert is triggered, the Service Now integration is created, but when the alert is reset in NPM, there are no reset updates to the Service Now incident.


  • NPM version 12
  • Service Now integration


Please first ensure the following:

  1. On the Orion console, go to Manage alerts.
  2. Edit the target alert.
  3. Go to the 'Summary' tab of the alert configuration wizard.


  1. At the bottom of the form; Expand the section titled:  Alert integration.
  2. Select Integrate alert with other SolarWinds products and subscribers (Recommended).
  3. Save the Changes - Disable and Re-Enable the alert to ensure the new settings take effect.


Please also note that if an alert is deleted rather than reset, this will not trigger the corresponding resolution action.


Last modified