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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Repair a failing Job Engine, Collector, and Information service in Orion Platform

Repair a failing Job Engine, Collector, and Information service in Orion Platform

Updated October 5, 2018


Always make sure you have a recent backup of SQL and Solarwinds NPM.
If you'd like to use SolarWinds Backup, click here for information. You can try it out for free!

Replacing Job Engine and/or Collector .sdf files is a commonly used step to address a number of potential issues with Orion installations, but it is not always required. For more information, see The job scheduler database file is corrupt.

In the below scenario, we found an issue where a customer unmanaged their node and then remanaged the node when maintenance work was completed. 

The remanaged node came back as Unknown and remained like this for a number of days before the customer raised a ticket. There was no error in the logs.


NPM version 10.1 and later


You should always open a ticket with Technical Support before trying these steps.

  1. As a local administrator, log in to the SolarWinds server hosting your Orion installation.
  2. Stop all Orion services in the Orion Service Manager (Start > All Programs > SolarWinds Orion > Advanced Features).

  3. Go to the SolarWinds Installers directory.
    1. For 2003 system: C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers  
    2. For 2008 system: C:\ProgramData\Solarwinds\Installers
  4. You will be brought a screen similar to the following:


  5. Uninstall the following Core services:
    1. Uninstall the Job Engine v2 by right-clicking JobEngine.v2.msi and select Uninstall.
    2. Uninstall the Job Engine v1 by right-clicking JobEngine.msi and select Uninstall.
    3. Uninstall the Collector by right-clicking CollectorInstaller.msi and select Uninstall.
    4. Uninstall the Information Service by right-clicking Informationservice.msi and select Uninstall.
  6. Reinstall the four services: in each case, look for the Configuration wizard popup on the background.
    1. Right-click CollectorInstaller.msi and select Install.
    2. Right-click JobEngine.msi and select Install. Choose Typical when prompted.
    3. Right-click JobEngine.v2.msi and select Install.
    4. Right-click InformationService.msi and select Install.

    5. Select Complete if prompted for Type of install.

  7. In the event that the installer fails, you will need to re-run the installer in compatibility mode. 
    1. Right-click on the installer.
    2. Select Properties.
    3. Click the Compatibility tab.
    4. Under Compatibility Mode, select Run this program in compatibility mode.
    5. Click Apply.
  8. Re-run the installer.
  9. Start all Orion services from Orion Service Manager.
  10. Reboot the server (Optional).



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