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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Recommendations service is not installed

Recommendations service is not installed

Updated July 13, 2017

Overview

The configuration wizard fails with the following error message:

Exception while configuring plugin Recommendations component Recommendations Service. Recommendations service is not installed

The following error is also found in the configuration wizard log:

ConfigurationProgressScene - Exception while configuring plugin Recommendations component Recommendations Service. System.Exception: Recommendations service is not installed

Environment

NPM 12.1

Cause 

The Recommendations service is not installed or is corrupted.

Resolution

  1. Stop all services using Orion Service Manager.
  2. Go to C:\Programdata\Solarwinds\Installers.
  3. Right-click on the Solarwinds Recommendations.msi file, and then select Uninstall.
  4. Right-click on the SolarWinds Recommendations.msi file, and then select Install.
  5. Run the configuration wizard.

 

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