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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Old additional Web server shows up in diagnostics

Old additional Web server shows up in diagnostics

Created by Daniel Polaske, last modified by MindTouch on Jun 23, 2016

Views: 1,564 Votes: 0 Revisions: 5

Overview

The following errors, or similar, are reported after running diagnostics:

 

TITLE: Verify the AP/AW modules (Additional Poller/Additional Website)
DISCOVERED: 3/11/2016 7:39:20 AM
RESOLUTION: Ensure that all modules reported in this tests are up to date.
DESCRIPTION: Additional Polling Engine [HOSTNAME1]:
All modules are up to date.
Additional Polling Engine [HOSTNAME2]:
All modules are up to date.
Additional Polling Engine [HOSTNAME3]:
All modules are up to date.
Additional Polling Engine [HOSTNAME4]:
All modules are up to date.
Additional Website [HOSTNAME5]:
Failed to retrieve the list of installed modules.
Additional Website [HOSTNAME6]:
Failed to retrieve the list of installed modules.

Environment

All Orion environments later than NPM 11.5.3

Cause 

This occurs when the old rows (website entries) are not removed from the dbo.Websites table.

Resolution

  1. Create a backup of your database, in case you need to roll back later.

  2. Go to Start > SolarWinds Orion > Advanced Features > Database Manager.
  3. Click Add default server.
  4. Right-click the SolarWindsOrion database and select New query.
  5. Paste the following query:
    SELECT * FROM Websites
  6. Click Execute.
  7. Click Enable table editing.
  8. Delete the old rows that are showing up.

 

 

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