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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Offline Meraki access points show as Up

Offline Meraki access points show as Up

Updated: March 27, 2017

Overview

Meraki access points are displayed as Up in the Orion Web Console, even though they are offline in the Meraki user interface.

 

 

Environment

  • NPM 12.1

 

Cause 

Meraki does not provide the status of access points through the REST API. When NPM polls Meraki access points, the access points are always shown as Up in the Orion Web Console.

 

Resolution

This is by design. You can submit a feature request for Meraki to provide the access point status information through REST API.

 

 

 

 

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