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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > NotePager Pro not receiving SMS messages

NotePager Pro not receiving SMS messages

Updated September 21, 2017

Overview

This article discusses a situation where Orion is configured to send SMS messages through NotePager Pro but the messages are not being received by the external app.

 

If messages are being received by NotePager Pro and are being left in a pending or bad state see:

https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Notepager_Pro_is_unable_to_send_SMS

 

Environment

  • NPM 12.1
  • NotePager Pro 5.0.1+

 

Cause 

In the case that inspired this article, NotePager Pro stopped working after Windows Server was upgraded to Server 2016.

 

Resolution

Uninstall and reinstall NotePager Pro.

 

 

 

 

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