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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Node status is unknown after you change the polling method from External to ICMP

Node status is unknown after you change the polling method from External to ICMP

Created by Su-Lyn Rosenberry-ret, last modified by Jason G Cruz on Jan 02, 2019

Views: 1,111 Votes: 1 Revisions: 6

Updated December 28, 2018

 

Overview

When you change the node polling method from External to ICMP, the node is not polled and the node status is unknown.

Environment

  • NPM 11.5.2 and later
  • Orion Platform  2015.1.2 and later

Cause 

The ICMP status poller is not created.

Resolution

You must delete and add the node with the ICMP polling method selected.

Any associated statistics are removed when you delete the node.

  1. Log in to the Orion Web Console as an administrator.
  2. Navigate to Settings > Manage Nodes.
  3. Select the node and delete it.
  4. Click Add node.
  5. Select ICMP as the polling method, and complete the wizard.
 


 

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