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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Node Status displays Unreachable when the node is up

Node Status displays Unreachable when the node is up

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Updated: October 23, 2017


This article describes how to troubleshoot an issue generating an unreachable node status when the node is up with 100% availability. 


  • NPM 12.1


  1. Stop the Orion Services.
  2. Navigate to:
  3. Delete ShadowCopyCache.
  4. Save the file.
  5. Start the Orion Services.




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