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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Node Details page displays DVG-N5412SP location, contact and software image values as Unknown

Node Details page displays DVG-N5412SP location, contact and software image values as Unknown

Created by Malik Haider, last modified by MindTouch on Jun 23, 2016

Views: 1,068 Votes: 0 Revisions: 7

Overview

The Node Details page shows the values for Location, Contact and Software Image for D-LINK equipment DVG-N5412SP as Unknown.

 

Orion collects the details from the following OID's 

 

Location :Unknown,
Contact : Unknown 
Software Image:Unknown
 

 
System Name OID : .1.3.6.1.2.1.1.5.0
Description OID : .1.3.6.1.2.1.1.1.0
Location OID  .1.3.6.1.2.1.1.6.0 
Contact OID : .1.3.6.1.2.1.1.4.0
 
 
SNMPWALK results from the device as below. 
 
.1.3.6.1.2.1.1.5.0 = STRING: "DVG-N5412SP"
.1.3.6.1.2.1.1.1.0 = STRING: "VoIP Device"
.1.3.6.1.2.1.1.6.0 = STRING: "unknown"
.1.3.6.1.2.1.1.4.0 = STRING: "unknown"
 
based on the above information provided by the device its been correctly been displayed for this node

Environment

All NPM versions

Resolution

It is possible to create a Node details poller for these devices. However, the correct OID for this device must be determined. Refer to Change device details in the Device Studio.

Alternatively, contact vendor to correct the device information . 

 

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