Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > No data showing for interfaces in NPM

No data showing for interfaces in NPM

Updated April 13th, 2016

Overview

Data for interfaces are missing on the Orion Web Console.

Environment

  • NPM 11.5.3 and earlier

Cause 

If a device does not provide us with this string of OIDs (1.3.6.1.2.1), then data or information will not be available on the Web Console.


To allow us to receive information from your device you would need to contact the vendor of your device and check with them if a reconfiguration is possible so that it will provide data with 1.3.6.1.2.1 OIDs and not only device specific OIDs.

Resolution

  1. Run an SNMP walk on the device that does not provide information.
  2. Investigate the SNMP walk and check if the device provides us with OIDs starting with 1.3.6.1.2.1.
  3. If the device does not provide the said OIDs, contact the device vendor and ask them if the device can be reconfigured to provide these OIDs.
  4. Data should be available once reconfigured.

 

Note: In cases where the device is showing data on the Web Console after vendor OIDs (for example, 1.0.8802.1.1.1.1.1.1), OID 1.3.6.1.2.1 is the only OID that can be processed.

 

Last modified

Tags

Classifications

Public