Submit a ticketCall us

AnnouncementsFace your biggest database issues head-on

Our new eCourse helps you navigate SQL Server performance blocks by teaching you how to recognize and deal with the three DBA Disruptors: Performance Hog, Blame Shifter, and Query Blocker. Register today to learn how to defend your environment and fend off menacing disruptions.

Register for your free eCourse.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Network maps fail to load in Web Console with unexpected error while generating map

Network maps fail to load in Web Console with unexpected error while generating map

Created by Robert Stidman, last modified by Verwin Ubana on Dec 12, 2017

Views: 1,539 Votes: 2 Revisions: 4

Overview

This article describes the issue when the Network maps fail to load in the web console with the following error:

Unexpected error: An error occurred while generating map 3be9a96b-2dcf-42f7-a7e2-4e295fdd8368.OrionMap

Environment

Orion version 10.1 or later

Cause 

This issue occurs when Network Atlas module is corrupted in core.

Resolution

  • Repair core services according to the guide below:

https://solarwinds-prod.mindtouch.us..._Core_services

  • Repair Network Atlas as per the guide below:

https://solarwinds-prod.mindtouch.us..._Network_Atlas

 

Last modified

Tags

Classifications

Public