Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > UnDP tool stopped working

UnDP tool stopped working

Table of contents
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,482 Votes: 0 Revisions: 10

Issue:

The Universal Device Poller (UnDP) tool stopped working with the following error message in the UnDP tool logs:

ERROR CustomePollerManagerController - GettingIcons - Unspecified error System.ServiceModel.FaultException'1[System.ServiceMOdel.ExceptionDetail]: Unspecified error (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is: System.Data.OleDb.OleDbException: Unspecified error

Cause:

UnDP stopped working because Management Information Base (MIBs.cfg) wasn't installed. 
 

Resolution:

There are two options on restoring the MIBs.cfg database. Please see the following steps:

Option 1:
  1. Check and verify if the MIBs.cfg is not locked by other process.
  2. Open Add/Remove programs > Search and right-click SolarWinds MIBs. 
The MIBs should be restored from the installer. 
Option 2:
  1. Get the latest MIBs.cfg from the following link: http://downloads.solarwinds.com/solarwinds/Release/MIB-Database/MIBs.zip
  2. Replace the file manually. 
Note: After repair, check permissions on MIBs.cfg if accessible. 

User can now start Universal Device Poller (UnDP) application as Administrator.
 
If the above steps did not help, make sure there is a “Common” folder where NPM is installed:
 
Copy the “Common” folder from the path: C:\Program Files (x86)\SolarWinds\Common to your X: drive - X:\Program Files (x86)\SolarWinds\

Applies to: NPM 11.5 
Last modified

Tags

Classifications

Public