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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Netpath Error: Unable to retrieve Service Monitors

Netpath Error: Unable to retrieve Service Monitors

Updated September 13th, 2017

Overview

When browsing to the main Netpath page you may receive the following error:

 

"Web Service Error: Unable to retrieve Service Monitors"

 

Environment

  • NPM version 12.0 or greater

 

Cause 

This can happen when using the Edge browser in Windows 10.

 

Resolution

  1. Use a different web browser.

 

 

 

 

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