Submit a ticketCall us

AnnouncementsTHWACKcamp 2018 is here

2018 is the seventh year for THWACKcamp™, and once again we’ll be live October 17 – 18 with packed session tracks covering everything from network monitoring and management, to change control, application management, storage, cloud and DevOps, security, automation, virtualization, mapping, logging, and more.

Register for online sessions.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > NetPath Services page is grayed out

NetPath Services page is grayed out

Updated: July 25, 2017

Overview

The NetPath Services page is grayed out or you are logged out of the Orion Web Console when trying to access NetPath Services.

Environment

  • NPM 12.1 and later

Cause 

You have customized the Authentication settings for the SolarWinds website, and disabled Anonymous Authentication.

Resolution

Revert IIS settings to default values:

  1. Log in to your Orion platform server and start the IIS Manager.
  2. Navigate to the SolarWinds NetPerfMon page, and double-click Authentication in the IIS grouping.
  3. Set Anonymous Authentication back to Enabled.

  4. Restart IIS, for example by right-clicking SolarWinds NetPerfMon > Manage Website > Restart.

You can open the NetPath Services page without issues.

 

Last modified

Tags

Classifications

Public