Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > NetPath Services page is grayed out

NetPath Services page is grayed out

Updated: July 25, 2017

Overview

The NetPath Services page is grayed out or you are logged out of the Orion Web Console when trying to access NetPath Services.

Environment

  • NPM 12.1 and later

Cause 

You have customized the Authentication settings for the SolarWinds website, and disabled Anonymous Authentication.

Resolution

Revert IIS settings to default values:

  1. Log in to your Orion platform server and start the IIS Manager.
  2. Navigate to the SolarWinds NetPerfMon page, and double-click Authentication in the IIS grouping.
  3. Set Anonymous Authentication back to Enabled.

  4. Restart IIS, for example by right-clicking SolarWinds NetPerfMon > Manage Website > Restart.

You can open the NetPath Services page without issues.

 

Last modified

Tags

Classifications

Public