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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > NPM upgrade error: Access to the path \inetpub\solarwinds is denied

NPM upgrade error: Access to the path \inetpub\solarwinds is denied

Created by Christine Magbuo, last modified by Steven Bansil_ret on Apr 20, 2017

Views: 1,566 Votes: 0 Revisions: 6

Updated June 21, 2016

Overview

This article provides steps to resolve the following error when upgrading from NPM 11.5 to NPM 12:

access to the path \inetpub\solarwinds is denied

Environment

NPM version 12

Resolution

1. Rename the SolarWinds folder C:\InetPub\SolarWinds to C:\InetPub\SolarWinds.old.
2. Rerun the Configuration Wizard to recreate the SolarWinds website.

Upgrade should now complete successfully.

 

 

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