Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Mount Point Polling Showing Down Status after Upgrade to NPM 12.2

Mount Point Polling Showing Down Status after Upgrade to NPM 12.2

Updated: October 27, 2017

Overview

After upgrading an Orion installation to NPM 12.2 all mount points show in a Down Status and report 0B for Space Used and Space Available. They may also trigger volume alerts for status and space used/available.

Environment

  • NPM 12.2 installed with SAM 6.4

Cause 

The cause of this is a bug in the Orion Platform (2017.3) that ships with NPM 12.2. This causes issues with Mount Point polling which is a functionality of SAM.

Resolution

This issue is resolved in Orion Platform 2017.3 Hotfix 2.

 

 

 

Last modified

Tags

This page has no custom tags.

Classifications

Public