Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Module C:\Program Files (x86)\Common Files\Solarwinds\vsflex8.ocx failed to register. HRESULT - 2147024770

Module C:\Program Files (x86)\Common Files\Solarwinds\vsflex8.ocx failed to register. HRESULT - 2147024770

Updated May 19, 2017

Overview

This article provides steps to resolve the following error that is displayed when installing NPM 12.1 Hotfix 1 on an additional web server.

Module C:\Program Files (x86)\Common files\SolarWinds\vsflex8.ocx failed to register. HRESULT - 2147024770. Contact your support personnel.

 

Environment

NPM 12.1

Cause 

This occurs when the vsflex8.ocx file is missing from the C:\Program Files (x86)\Common Files\Solarwinds\ directory.

Resolution

  1. Establish a remote connection to the additional web server.
  2. Click Start > Run.
  3. Enter appwiz.cpl.
  4. Right-click Solarwinds Orion Core Services 2017.1 and select Repair.
  5. Run the configuration wizard.
  6. Verify that vsflex8.ocx is now present in C:\Program Files (x86)\Common Files\Solarwinds\.
  7. Install NPM 12.1 Hotfix 1 again.
 

 

Last modified

Tags

Classifications

Public