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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Module C:\Program Files (x86)\Common Files\Solarwinds\vsflex8.ocx failed to register. HRESULT - 2147024770

Module C:\Program Files (x86)\Common Files\Solarwinds\vsflex8.ocx failed to register. HRESULT - 2147024770

Updated May 19, 2017

Overview

This article provides steps to resolve the following error that is displayed when installing NPM 12.1 Hotfix 1 on an additional web server.

Module C:\Program Files (x86)\Common files\SolarWinds\vsflex8.ocx failed to register. HRESULT - 2147024770. Contact your support personnel.

 

Environment

NPM 12.1

Cause 

This occurs when the vsflex8.ocx file is missing from the C:\Program Files (x86)\Common Files\Solarwinds\ directory.

Resolution

  1. Establish a remote connection to the additional web server.
  2. Click Start > Run.
  3. Enter appwiz.cpl.
  4. Right-click Solarwinds Orion Core Services 2017.1 and select Repair.
  5. Run the configuration wizard.
  6. Verify that vsflex8.ocx is now present in C:\Program Files (x86)\Common Files\Solarwinds\.
  7. Install NPM 12.1 Hotfix 1 again.
 

 

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