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Meraki monitoring: Failed to get list of organizations in NPM

Updated October 1, 2018

Overview

When adding a Meraki device as a new node, you need to enter an API key. When you enter the key and click Get organizations list, the following message displays: Failed to get list of organizations.

 

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Environment

  • NPM 12.1 and NPM 12.2

 

Cause

Resolution

 

This issue was resolved in NPM 12.3. For more information about TLS support, see TLS compatibility with Orion Platform products.

 

  • To work around this issue in NPM 12.1 or 12.2, enable TLS 1.0 on the Meraki device and on the SolarWinds server.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

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