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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Memory, network or CPU load of VMware ESX hosts are unavailable

Memory, network or CPU load of VMware ESX hosts are unavailable

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Created by Maciej Klasa, last modified by Aileen de Lara_ret on Apr 19, 2017

Views: 2,842 Votes: 2 Revisions: 4


This article provides information on unavailable memory or CPU utilization across multiple hosts in an environment.


In VIM Jobs Collection log:

2016-02-25 11:26:14,552 [STP SmartThreadPool Thread #0] [N (null)] ERROR SolarWinds.VIM.Pollers.VMware.VMwareService.Vim25.VMwareVim25Poller - VMware Job Polling node - can't get performance counters. All values set to zero.
System.Web.Services.Protocols.SoapException: A specified parameter was not correct. 


  • IVIM  2.1.0
  • NPM 11.5.2
  • VCenter 5.5



The issue is caused by VCenter limitations.


See the following article for more information:

Performance charts are empty and displays the error: Request processing is restricted by the administrator

(© 2016 VMware, Inc., available at, obtained on July 29, 2016.)


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