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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > MSMQ service is not running

MSMQ service is not running

Created by Su-Lyn Rosenberry-ret, last modified by Magdalena.Markova on Jul 10, 2018

Views: 2,166 Votes: 2 Revisions: 6

Overview

You receive an error that the message queuing service is not running on the Orion server.

Environment

  • NPM 11.5 and later
  • Orion Platform 2015.1 and later
  • Windows Server 2008
  • Windows Server 2012
  • Windows Server 2016

Cause 

Each polling engine uses Microsoft Message Queuing (MSMQ).
Microsoft® Message Queuing (MSMQ) is a messaging protocol that caches data locally on the Orion Polling Engine servers when a connection outage event occurs on the Orion database server.

Resolution

Start the Message Queuing service on all Orion Servers.

  1. Log in to the SolarWinds Orion server as an administrator.
  2. Start the Message Queuing service.
    1. Click Start > All Programs > Administrative Tools > Services.
    2. Right click on Message Queuing service.
    3. Click Start.
  3. Start the SolarWinds dependent services.
    1. Start SolarWinds Collector Data Processor Service.
    2. Start SolarWinds Collector Polling Controller Service.
    3. Start SolarWinds Information Service.
    4. Start SolarWinds Information Service V3.

When completed, the Message Queuing and all dependent services are running on your Orion server.

 

You can also start SolarWinds Orion services with the Orion Service Manager.
Click Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.

 

 

 

 

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