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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > List Resources and F5 resources does not load after upgrading to NPM 12

List Resources and F5 resources does not load after upgrading to NPM 12

Updated November 29, 2016

Overview

After upgrading to NPM 12, List Resources fails to load (it just spins and never loads any objects in a tree), and the F5 resources on the network tab of the node details pages will not any information despite other resources loading fine; they also just spin with a "Loading" message.

Environment

NPM 12.0 or later

Cause 

In some cases, the F5 web service is missing and this is the reason why the Network tab fails to load.

Resolution

  1. On all Orion web servers, confirm if the F5 service is properly deployed. The file below should be present if it is.
    C:\InetPub\SolarWinds\Orion\F5\Services\F5ChartData.asmx

  2. If the file/service is really missing, run the Configuration Wizard (start > All Programs > Solarwinds Orion >  Configuration and Discovery). Select Website option box and see if the issue is resolved after the wizard completes.

 

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