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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Liebert UPS is not returning expected Universal Device Poller results

Liebert UPS is not returning expected Universal Device Poller results

Updated 10/17/2017

Overview

When using the standard OID values provided by Liebert to create Universal Device Pollers, a number of the pollers do not display any data or show up as 'uninitialized'.

 

Environment

  • All Orion NPM environments.

 

Cause 

The device is being polled in Solarwinds by SNMPv2c (default) but the device only fully responds to SNMPv1 requests.

 

Resolution

  1. Please change the polling method for the device in question to SNMPv1 via the instructions below:  http://www.solarwinds.com/documentation/en/flarehelp/npm/content/core-choosing-your-polling-method-sw1223.htm

 

 

 

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