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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Latency and packet loss issue: Node down alert when node is up

Latency and packet loss issue: Node down alert when node is up

Created by Alexander Aguilar, last modified by MindTouch on Jun 23, 2016

Views: 4,270 Votes: 0 Revisions: 8

Overview

This article addresses latency and packet loss problems when a node that alerts as down does not show any critical or warning events in the Node Details page.

 

 

Environment

NPM 11.x

Cause 

This occurs when the alert is misconfigured.

Resolution

1. On the Orion Web Console, go to Alerts > Manage Alerts.

2. Set the Edit Alert - "Email me when a Node goes down" option to 10 minutes.

 

3. Deselect Repeat this action every 10 Minutes.

4. Select Do not execute this action if alert has been acknowledge already (Recommended).

5. Save the alert.

6. Go to All Active Alerts and Acknowledged all alerts to clear cache and verify that alerts are no longer sending.

 

 

 

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