Submit a ticketCall us

Training ClassSign up for Network Performance Monitor (NPM) and Scalability instructor-led classes

Attend our instructor-led classes, provided by SolarWinds® Academy, to discuss the more advanced monitoring mechanisms available in NPM as well as how to tune your equipment to optimize its polling capabilities. NPM classes offered:
NPM Custom Monitoring and Polling
Orion Platform Scalability

Reserve your seat.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Orion Platform displays error when editing or adding a node: JavaScript error:Sys.WebForms.PageRequestManagerServerErrorException

Orion Platform displays error when editing or adding a node: JavaScript error:Sys.WebForms.PageRequestManagerServerErrorException

Updated Oct 24, 2018

Overview

The following error appears when trying to add a node to a polling engine that was added to another polling engine:

JavaScript error:Sys.WebForms.PageRequestManagerServerErrorException

Sys.WebForms.PageRequestManagerServerException: ProvideFault failed, check fault information.

undefined

500

 

 

JavaError11.JPG

Environment

All Orion Platform products

Cause 

The node was already added to a different polling engine.

Resolution

  1. Login to the Orion server.
  2. Go to Start > All Programs > SolarWinds Orion > Advanced and Features > Database Manager.
  3. Click Add Default Server. Expand the SolarWinds Database then right-click on it to create a New Query.
  4. Type the command below then press Execute Query:
    SELECT sysname, ip_address, engineID FROM [dbo].[nodes]
    where ip_address = 'X.X.X.X'
  5. This command will display where the node is assigned to.
  6. If the node is not assigned to an existing polling ID, click Enable Table Editing to correct the assignment of the node then put the correct value for EngineID column.
    2018-09-17_21-38-11.png
  7. After executing these steps, the node can be added normally.

 

If you still have the same issue . Please follow the below KB post on Orion Primary Web Server 

Rebuild the Orion Website

 

 

 

Last modified

Tags

Classifications

Public