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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Installer failed register type library for file C:\Program Files (x86)\Common Files\Solarwinds\C1Query8.OCX. Contact your support personnel

Installer failed register type library for file C:\Program Files (x86)\Common Files\Solarwinds\C1Query8.OCX. Contact your support personnel

Created by Malik Haider, last modified by Steven Bansil_ret on Apr 20, 2017

Views: 2,327 Votes: 2 Revisions: 9

Updated June 13, 2016

Overview

This article describes the issue when you try to upgrade Orion NPM 12 and you receive the following error:

Installer failed register type library for file C:\Program Files (x86)\Common Files\Solarwinds\C1Query8.OCX. Contact your support personnel 

 

 

In the log files:

Error loading ISBEW64.exe...File does not exist

 

 

 

 

Environment

NPM version 12 

 

Cause 

 

This ISBEW64.exe file stores important information which is needed by the program or a Windows service to run.

This is known error when you have any Antivirus installed and its running the services in background blocking the .exe to run.

 

Reference:

https://community.flexerasoftware.co...64-exe-missing

 

 

 

Resolution

 

Make sure you have stopped all the AV services or offload the AV from the system. Ensure that there's no AV installed or such that might block it. 

 

 

 

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