Submit a ticketCall us

AnnouncementsSystem Monitoring for Dummies

Tired of monitoring failures disrupting the system, application, and service? Learn the key monitoring concepts needed to help you create sophisticated monitoring and alerting strategies that can help you save time and money. Read the eBook.

Get your free eBook.

Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Gateway Anti_Virus Alert - The Request is blocked by the Firewall Gateway Anti-Virus Service

Gateway Anti_Virus Alert - The Request is blocked by the Firewall Gateway Anti-Virus Service

Created by Daniel Phillipps, last modified by Daniel Polaske on Mar 31, 2017

Views: 1,399 Votes: 3 Revisions: 5

Overview

An anti-virus alert is received at the gateway trying to download a SolarWinds software. The following errors can be received:

 

Gateway Anti_Virus Alert - The Request is blocked by the Firewall Gateway Anti-Virus Service. Name:Dropper.A_2122 (Trojan)

 

Gateway Anti-Virus Alert
This request is blocked by the Firewall Gateway Anti-Virus Service. Name: Ponmocup.A_15 (Trojan) blocked.

Environment

All NPM versions

Cause

This is due to the software boot stapper where download is flagged as a virus when there really is none.

Resolution

The work around is to allow the file through the firewall for download.

Last modified

Tags

Classifications

Public