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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Gateway Anti_Virus Alert - The Request is blocked by the Firewall Gateway Anti-Virus Service

Gateway Anti_Virus Alert - The Request is blocked by the Firewall Gateway Anti-Virus Service

Created by Daniel Phillipps, last modified by Daniel Polaske on Mar 31, 2017

Views: 1,369 Votes: 3 Revisions: 5

Overview

An anti-virus alert is received at the gateway trying to download a SolarWinds software. The following errors can be received:

 

Gateway Anti_Virus Alert - The Request is blocked by the Firewall Gateway Anti-Virus Service. Name:Dropper.A_2122 (Trojan)

 

Gateway Anti-Virus Alert
This request is blocked by the Firewall Gateway Anti-Virus Service. Name: Ponmocup.A_15 (Trojan) blocked.

Environment

All NPM versions

Cause

This is due to the software boot stapper where download is flagged as a virus when there really is none.

Resolution

The work around is to allow the file through the firewall for download.

Last modified

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Classifications

Public