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Home > Success Center > Network Performance Monitor (NPM) > NPM - Knowledgebase Articles > Firewall/gateway labels some SolarWinds downloads as viruses or malware

Firewall/gateway labels some SolarWinds downloads as viruses or malware

Created by Daniel Polaske, last modified by MindTouch on Jun 23, 2016

Views: 1,127 Votes: 0 Revisions: 3

Overview

This article describes the issue when downloading some SolarWinds products through a SonicWall Firewall or McAfee Web Gateway, the following message (or similar) appears:

Malware Detected

The transferred file contained a virus and was therefor blocked.

Environment

All versions of Orion products

Cause 

This issue occurs due to a false positive triggered by devices such as a SonicWall Firewall or the McAfee Web Gateway Anti-Malware Engine.

Resolution

Download the SolarWinds software on a network without the filtering device, or add the http://downloads.solarwinds.com URL to the product whitelist. 

For more information on how to complete this task, consult the Admin guide or contact our Technical Support team. 

 

 

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