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Failed to unregister HRESULT - Orion APE upgrade error

Updated November 22, 2018

Overview

This article addresses the following error that appears when upgrading the additional polling engine:

Module C:\Program Files (x86)\SolarWinds\Orion\olelib.tlb failed to unregister. HRESULT -2147319780. Contact your support personnel.

 

Environment

  • NPM 11.0 and up to 12.4
  • Includes Main Poller not just APE's

Cause 

This can occur when another process running on the system is using a file in relation to SolarWinds.

Resolution

  1. Verify that there are no other SolarWinds processes running on the system.
    1. if not compatible,  download the correct version and install it again. 
    2. If any, open the Task Manager and end the process.
  2. Verify if the customer is using the correct installer. (version compatibility) 
    1. if not compatible,  download the correct version and install it again. 
  3. Re-run the installation and follow the on-screen prompts to install the additional polling engine.

 

 

 

 

 

 

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